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Password Security

You can gain access to your accounts online by entering your username and password to our internet banking service. Passwords are the keys to your personal and account information, therefore care must be exercised when constructing them. The following are some easy steps that you can take to protect yourself from having your personal information compromised.


  • Do use at least eight (8) characters 
  • Do use both letters and numbers 
  • Do use special characters if possible (e.g !,@#&$) 
  • Do use UPPER and lower case 
  • Do use combined or misspelled words 
  • Do change password periodically


  • Do not use names
  • Do not use personal information (for example date of birth)
  • Do not write it on a sticky note and stick it on your monitor
  • Do not use the same password for several applications
  • Do not recycle old passwords
  • Do not send through mail or SMS
  • Do not disclose it to someone else

If you have a feeling that your login details have been compromised, please contact us immediately.

Contact us

For more information on correspondent banking, please contact our Client Services Group:

+44 (0)20 7920 4920