Banking Code

The Banking Code sets out the minimum standards of good service that you should expect from banks. We at FirstBank UK have tailored our services so they AT LEAST match the Banking Code and in some cases are better.

You can find the latest up to date information about the Banking Code from their website. Copies of the Banking Code are available from us on request.

We set out below our key commitments to the standard of service we think you as a customer have the right to receive, we undertake to:

Act fairly and reasonably in all our dealings with you by:

  • Making sure all our services and products meet the standards in the code
  • Have safe and secure banking and payment systems
  • Consider cases of financial hardship sympathetically and positively
  • Ensure our products and services comply with all laws and regulations

Inform you how our financial products and services work by:

  • Giving you information about them in plain language
  • Explaining their financial implications
  • Helping you to choose the best one for you

Deal with things that go wrong efficiently and sympathetically by:

  • Correcting errors quickly
  • Handling complaints quickly
  • Telling you what to do if you are not satisfied with the way your complaint was handled
  • Cancelling any charges we make due to our own error